For the sale of e-Books and any associated e-Book or author promotions.
e-Books bought directly from the author are offered on the same terms as if you bought via Amazon. This means a full, 'no questions' refund is given against any e-Book purchase with which the reader is dissatisfied. Please simply email firstname.lastname@example.org. Refunds are given 'without question' on Amazon and you should not be at any disadvantage by buying reading matter directly from the author. Nobody can really question a reader's taste in e-Books!
Similarly, if your e-Books were purchased as part of a promotion, such as a lifetime author sign-up where you receive future e-Books from this author at no further charge, or where you are invited to events run by the author, a full refund is available.
Total refund claims number fewer than 5 per annum including those via Amazon, so I hope you will enjoy my books and services. But if you don't, I won't argue! Please just submit a copy of your payment and order to the above email address.
For the sale of editing services.
Editing services are non-refundable due to the time invested in the personal editing conducted for you. Thankfully, there has never been an unhappy buyer of editing via e-scribes.com and nobody ever gave us less than a 'full marks' review.
Every author gets to see the kind of changes the editor will make and how these are presented via a free, large sample of editing provided up front. So, you can really get a feel for the work that will be provided to you and this standard is adhered to; if you like your sample, that's what you will receive in quality terms.
Work is always turned around within an author's desired deadline, so just let us know when you require your edited document to be returned, and if we cannot meet that, we wouldn't accept the work. However, so far, we've never let anyone down or declined a manuscript on the basis of timescales.